I am writing to inform you of a recent experience with a member of your staff. I only know her as Brooke, she is managing rental properties in your business. As you are probably aware, the situation for a prospective tenant in Hobart is a fraught with difficulty, perhaps due to lack of stock. I have dealt with immense stress over the past month in my search for a place and had what I would call nasty experiences with some property managers working for other agents here. Disregard and rude are some of the words that come to mind. Brooke was the antithesis of this. She was extremely helpful, kind and pleasant to deal with. She went above and beyond in trying to assist me in my search for a place to stay. In the end I did not take up any of the properties I viewed managed by Brooke, only due to the fact they were not exactly what I needed.
My dealings with agents are not over in the near future as I am looking to buy a house. I would like you to know I will have no hesitation at all in dealing with your agency, due to the kindness and help Brooke gave me. She is a very valuable asset in your business.
- Matthew - 2017